FAQ
Browse our most frequently asked product questions below.If you need additional help, feel free to contact our support team here. We typically respond within 24 hours with expert assistance.
Is it a subscription or one time payment?
We do NOT use subscriptions. All prices are a one-time payment with a commercial license valid for a lifetime.
What happens after I purchase the product?
You will receive 2 emails. One confirming your order and another one with your license key as well as a download link to the product.
If you cannot find the Emails, please check your spam folder.
How do I update ToneLab Chroma plugin?
Simply open the ToneLab installer and run it again. It will remember the license key you entered earlier. Make sure DaVinci and/or Premiere Pro are closed during installation.
Can I use the assets for commercial use?
Yes, all assets can be used for commercial work if you are in possession of a valid license agreement which you will receive after placing an order.
What payment methods do you accept?
We accept all major international payment providers..Please note that Apple Pay and Google Pay do NOT work in social media integrated browsers.
I have a question that is not listed here.
Please contact us at contact@tonelab.io or use the contact form on this website.